Our online store is operated out of our headquarters outside of New York City.
We source our products from all over the world. Our favorite way of finding new vendors is on social media! There are so many small businesses that make amazing products that we are so grateful to come across, share and support. We take quality very seriously, which is why we test all products before launching them on. Every brand we carry has been thoroughly vetted to ensure we hold the same values, including quality handmade or small batch products, sustainability, not on Amazon, etc.
Absolutely not. We find, source, store, and ship all of the products we supply.
Dispatch is an online world import store that sources world foods from small businesses around the world. Dispatch actively chooses to work with and support small businesses instead of making a higher profit by working with mass manufacturers. Here are some ways we've been described: world food store, worldwide market, European food store, international food market online, world store, world market, etc.
No matter how we're described, our goal has been and will always be to bring you the very best international food and worldly gifts on the market, and doing so sustainably.
Yes! We love bringing our passion for experiencing new cultures to the professional world. Have a specific culture you would like to focus on for a box? We can do that too! Just drop us a line.
We're so glad you're here and even happier you want to work with us. Because we strive to offer the best products on the market, we do have a strict vetting process. We need to know all about you, your business, and your product. We also require samples to test before we move to the onboarding process! If this sounds like something you are interested in, drop us a line!
Shipping and orders
Tell Bezos to brace himself, Dispatch's fulfillment time is less than 12 hours. When you place an order, it's because you need something and we know time is valuable!
Depending on your location, your order could arrive between 2-4 business days. The most accurate shipping information can be found through the tracking number you are provided.
To change the shipping address associated with your order, please email us and include your order number.
If you would like to cancel your order, please email us and include your order number. Once we receive your request, we will cancel your order and you will receive a confirmation email.
Yes, we have a variety of promotions throughout the year. Be sure to sign up for our newsletter to be notified of these promotions. Each discount code has a specified end date and is limited to one use per customer. Discounts cannot be applied to orders after the fact and cannot be combined with other offers.
No, we do not offer rain checks at this time.
We accept Visa, Mastercard, American Express, and Paypal payments.
We look forward to the day when we ship internationally, but at this time, we only ship to addresses in the United States.
Returns and exchanges
We have a 30-day return policy for all online sales. If you are unhappy with your purchase, you can email us here to start the return process. Please include your order number when filing a claim.